Terms and Conditions

GENERAL

Use of this website constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of the website. HIPPO reserves the right to add to or change these terms and conditions at any time by posting changes online and it is your responsibility to refer to and comply with these terms on accessing the website. Your continued use of this website after changes are posted constitutes your acceptance of these terms and conditions as modified.

Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of HIPPO. You agree not to adapt, alter or create a derivative work from any of the material contained in this website or use it for any other purpose other than for your personal non-commercial use. You agree to use this website only for lawful purposes, and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of this website by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this website.

The information contained on this website does not, and will not, form any part of a contract or offer for sale. Furthermore it does not constitute an offer capable of acceptance and no binding commitment may be entered into on the basis of the information contained on this website.

Links to the HIPPO website must be direct to the homepage. HIPPO disclaims all liability for any legal or other consequences (including for infringement of third party rights) of links made to the HIPPO website.

HIPPO provides the material published on its website on the basis that it disclaims all warranties in respect of such material, whether express or implied. Neither HIPPO nor the original providers of the material accept any liability for any direct, indirect, incidental or consequential loss of business, revenues or profits or special damages arising from the publication of the material on the HIPPO website. The names, images and logos identifying HIPPO or third parties and their products and services are proprietary marks of HIPPO and/or third parties. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trademark or patent of HIPPO, or any other third party.

HIPPO endeavours to ensure that all information and material on the website is correct and accurate but does not accept any liability for errors or omissions; neither does HIPPO warrant that use of this website will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the materials.

HIPPO is not responsible for the content of any material you encounter after leaving our website via a link in it or otherwise and HIPPO excludes to the fullest extent permitted by law all liability that may arise in respect of such material.

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If these terms and conditions are not accepted in full, use of this website must be terminated immediately.

COOKIES AND INFORMATION USAGE

In summary, the cookies that we track on www.hippowaste.co.uk are for Google Analytics purposes so that we can continue to build you a better website. We also use cookies for our live chat system, so that we can see that you are visiting our website and provide you with live customer support. Your right to refuse cookies and what happens if you refuse them: You can refuse cookies by activating the relevant setting on your internet browser. However, if you do so you may not be able to access all or parts of our website, such as the live chat service. If you carry on using our website and do not change your browser settings we will assume you consent to us using cookies as described above. There are two broad categories of cookies:

Persistent cookies: Persistent cookies remain on your device until deleted manually or automatically.
Session cookies: Session cookies remain on your device until you close your browser when they are automatically deleted.

Types of information we use

Username and password: To provide you with a user account, this includes a user name and password which we keep in case you have any log-in problems or have forgotten your username.

Name, address and postcode: For collection purposes.

Email address: We send confirmation of any orders you make to your given email address, we may use your email address to contact you should any issues occur with your order and if you have opted in, send you relevant marketing from time to time.

Telephone number: This is to contact you directly should there be any problems with your order, collection and if you have requested a call back or to be contacted the day before your collection is taking place.

Payment card number, expiry date, issue no and name of card holder: This is to process and take payment for your order.

IP addresses: When you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device. This is used to analyse and improve our website and also to communicate with your computer via our live chat service.

Cookies: Cookies take minimal pieces of information from your browser about which areas of the website you access. We use this information purely to improve the layout, information and customer experience of the website based on this data. Our live chat service, which runs through a service called O lark, requires cookies to see that you are currently on our website and on which page, which allows us to provide you with a better standard of live customer service.

COPYRIGHT

All rights, including copyright and database right, on the HIPPO website and its contents, are owned by or licensed to HIPPO, or otherwise used by HIPPO as permitted by applicable law. In accessing the HIPPO website, you agree that you will access the contents solely for your own private use and not for any commercial or public use. You are not permitted to copy, download, store (including in any other website), distribute, transmit, broadcast, adapt or change in any way the content of these web pages without the prior written consent of HIPPO or in accordance with the Copyright, Designs and Patents Act 1988.

SALE CONDITIONS

We reserve the right to vary our quoted price if at the time of collection the information you provided to us at the time of quotation was incomplete or inaccurate. We reserve the right to vary any quoted price if, during the process of the collection, new information regarding the nature of the waste becomes apparent whether or not this could have been ascertained at the start of the process. Any cost provided in advance of the collection will normally be an estimate only.

All prices are subject to VAT.

Our primary pricing method is to charge for each collection by attendance fee and then by the cubic yard weighing cumulatively up to a fixed amount per cubic yard taken as an average over the whole collection. As it is impossible to weigh waste in situ, the price quoted may be based solely on the visual estimate of the weight of the waste to be removed. The current weight allowance is published on our website and may vary subject to special agreement.

Payment must be made at the time of booking. We do not assume ownership of any waste collected until a transfer note has been provided to the customer.

COLLECTION CONDITIONS

We will make every effort to provide the services on collection dates and times provided but there may be delays due to circumstances beyond our control. In this case we will inform you to arrange a revised collection date as soon as reasonable. Collection bookings should not be viewed as a form of guarantee as to the time upon which we will attend to perform the collection.

You shall provide our employees with free and safe access to the location on the premises from where the rubbish is to be removed. You shall also notify us of any special circumstances which may be relevant to our quotation, including but not limited to, if the rubbish is difficult to get to, if any items are large or heavy, if it involves our staff working at height, if the rubbish is secured or if there is likely to be a dispute as to whether the rubbish can be cleared. Please advise staff at time of booking of any restrictions that may apply to the collection site e.g. red route network, no parking, no waiting etc. If you do not, or you provide us with incomplete or inaccurate information or instructions, we may cancel a collection at any time, either on attendance at site or by giving you notice, or we may make an additional charge of a reasonable sum to cover any extra work or costs that are required. If collection is unsuccessful for any of these reasons it may not be possible to issue you with a full refund. Please be aware that the HIPPO fleet is costly to run so for this and environmental reasons we aim to keep mileage to a minimum.

In the event that we attend the premises and you are absent you undertake to provide us with the reliable means to contact you and, if required, take additional payments prior to the collection proceeding. Failure to do so may result in the collection failing in which circumstances we are not to be held liable for any loss or damage howsoever incurred.

You confirm that you have the full authority for us to collect and dispose of the rubbish. You shall indemnify us from and against any cost or expense we suffer or incur from any third party as a result of your not having the authority for us to clear the rubbish.

If we detect or suspect there may be any asbestos, syringes, drug paraphernalia or other hazardous or dangerous substances or materials on site we may at our sole discretion, immediately vacate the premises, and will not be responsible for further collection and disposal. In such circumstances you shall still be fully liable to pay for our attendance in full and for any waste already removed.

If we need to engage expert services to remove such materials already loaded onto our trucks, or having been tipped at a transfer station, we reserve the right to charge you for such services, if at the time of removal we were unaware of any asbestos or other hazardous or dangerous substances or materials in what has been removed. You shall indemnify us from and against any cost or expense we suffer or incur from any third party as a result of us transferring hazardous material to a transfer station where we were unaware of the presence of such material at the time of the transfer.

Any sharp or dangerous objects e.g. knives and broken glass should be separately stored in an appropriate container by you before we arrive for the collection. Under no circumstances should sharp objects be stored in bags. This requirement is for the safety of our staff.

CONTACTING US

Our premises are open Monday to Friday between 8am and 6pm (excluding bank holidays); these hours may be extended during peak season.

There are a handful of postcode areas we are unable to extend our Man & Van service to. For more information call us on 0333 999 0 999 for more information.

Please note that the collection price will be confirmed at time of booking. Price variations may apply in some areas (e.g. remote postcode zones or London congestion area). If you have any concerns regarding your location please contact us before you purchase your waste collection and we will be able to confirm your collection price.

CANCELLATION CONDITIONS

We may, at our discretion refund the attendance fee if you wish to cancel a booked collection provided such a request to do so is received by midday on the business day preceding the date of the collection by email or by telephoning our customer support centre.

As a ‘Consumer’ you will additionally have the right to cancel a booking at any time up to the end of fourteen days after the day on which the contract is concluded, subject to the following provisions.

(a) You do not have the right to cancel the contract if the supply of our services begins with your agreement before the end of the fourteen day cancellation period. It is assumed we have your agreement if we are required to carry out our work within this period.

(b) To exercise the statutory right of cancellation, you must provide us with written notice.

If we are unable to remove any items from the premises as, for example, they are too large to fit through the doorways, then if we agree, in our discretion, to try and dismantle the item e.g. remove legs from tables, in order to try and get the item to fit through the doorway, if we are still unable to remove the item from the premises, then we shall not be responsible for the reassembly of such an item.

We allocate 5 minutes for removal to our vehicle for each cubic yard of rubbish at the premises specified together with 5 minutes for our vehicle team to make their initial assessment of the job. Where it takes us longer than the allocated time for the allocated amount of storage space on a truck (which may differ from the amount of space it takes up when stored) we reserve the right to charge for reasonable additional labour required.

If in the sole judgement of our vehicle team the weight of the collection exceeds the weight allowance per cubic yard published on our website, we reserve the right to charge for the whole collection by weight.

‘Extras’ (including but not limited to sofas, fridges and car tyres) are charged at such rates as displayed on the Company’s website from time to time.

Projected time for the collection, and measurements of weight and volume are all assessed by our vehicle team at their absolute discretion at the start of the collection. We reserve the right to apply additional charges throughout the job and at its conclusion.

Chargeable timeslots will only be refunded if the team arrive any later, or earlier, than 30 minutes outside of the agreed collection window. If a refund is due then HIPPO must be notified via our customer call centre, web chat or email.

HIPPO LIABILITY

HIPPO will accept no liability for the implied legality of any service that we carry out. No opinion or purported advice offered by any HIPPO employee or agent should be relied upon in the assessment of legal compliance. By carrying out any service as instructed by a customer we do not convey any warranty of legality of the service in any way. The customer should ensure that any instructions given to us are lawful and the customer agrees to indemnify HIPPO against any losses or liabilities arising from dispute of property or any other legal dispute.

This clause does not exclude or limit in any way our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

Subject to the preceding, under no circumstances whatsoever shall we be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract; and (b) our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of our services under the contract in question.

Due to the nature of the service we cannot guarantee that no damage to property will occur during the clearance process. The customer should inspect the working area once our clearance is complete and notify the team of any damage before the team have left the site. Any such damage must also be notified in writing to HIPPO within 7 days of completion of the site clearance. We will not accept liability for any damage that is not notified to us within this time.

EVENTS OUTSIDE OF HIPPO’S CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following (a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (c) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (d) impossibility of the use of public or private telecommunications networks.

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

TERMINATION POLICY

We may terminate the arrangement between us at any time.

Termination will not affect either party’s outstanding rights or duties, including our right to recover from you any money you owe us under these Terms.

ASSIGNMENT

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

NOTICES

All notices sent by you to us must be sent to us at HIPPO, 1000 Lakeside, North Harbour, Portsmouth, Hampshire, PO6 3EN or email to web.enquiries@hippowaste.co.uk

We may give notice to you at either the e-mail or postal address you provide to us at the time of booking. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified e-mail address of the addressee.